Privacy Policy

We may collect several types of information from and about users of our services:

Personal Information

• Contact information (name, email address, phone number, business address)
• Account credentials (username, password)
• Professional information (company name, job title)
• Communication content (inquiries, support requests, feedback)
• Payment information (processed through secure third-party payment processors)

Technical Information

• IP address and geographic location
• Browser type and version
• Device information (type, operating system)
• Navigation patterns and interaction with our website
• Referral sources
• Time spent on our website and pages visited

WhatsApp Business API Data

If you communicate with us through WhatsApp Business, we may collect additional data through Meta's WhatsApp Business API, including:

• WhatsApp phone number
• Profile information visible on WhatsApp
• Message content, media shared, and timestamps
• WhatsApp account status information

We collect information through several methods:

Direct Collection

• When you fill out forms on our website
• When you contact us directly via email, phone, or social media
• When you register for an account
• When you subscribe to our newsletter
• When you communicate through WhatsApp Business

Automated Collection

• Through cookies and similar tracking technologies
• Through analytics services (like Google Analytics)
• Through our website server logs
• Through meta's WhatsApp Business API

We use first-party and third-party cookies for various purposes, including website functionality, analytics, and personalization. You can manage cookie preferences through your browser settings.

We use the collected information for the following purposes:

• To provide, operate, and maintain our services
• To improve, personalize, and expand our services
• To understand how you use our services
• To develop new products, services, features, and functionality
• To communicate with you, including for customer service, updates, and marketing
• To process transactions and send related information
• To prevent fraudulent activities and enhance security
• To fulfill any other purpose disclosed to you when you provide the information
• To respond to and manage inquiries through WhatsApp Business

Legal Bases for Processing (GDPR): For users in the European Economic Area, we process personal data based on one or more of the following legal bases:

• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations
• Consent

We may share your information with the following categories of third parties:

Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, including:

• Cloud hosting providers
• Email service providers
• Analytics services
• Customer relationship management systems
• Meta (for WhatsApp Business API services)
• Payment processors

Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court order, government request).

With Your Consent

We may share your information with third parties when we have your consent to do so.

Devnex uses Meta's WhatsApp Business API to communicate with customers and provide customer support services. When you interact with us through WhatsApp:

• Your messages and related data are processed according to this Privacy Policy and Meta's own privacy policies
• Meta may collect and process additional data according to their Terms of Service and Data Policy
• Message content is encrypted in transit using WhatsApp's security protocols
• We store conversation history for customer service and quality assurance purposes

By using WhatsApp to communicate with us, you acknowledge that your data will be processed in accordance with both our Privacy Policy and Meta's Data Policy. Your use of the WhatsApp service is also subject to WhatsApp's Terms of Service.

You can opt out of WhatsApp communications at any time by notifying us through WhatsApp or other contact methods.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When deciding how long to retain information, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information
• Whether we can achieve those purposes through other means
• Legal, regulatory, accounting, or reporting requirements

Data Security

We implement appropriate security measures designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These include:

• Encryption of sensitive data at rest and in transit
• Regular security assessments and penetration testing
• Limited access to personal information to authorized personnel
• Implementation of firewalls and intrusion detection systems
• Regular security training for our staff

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data.

Depending on your location, you may have certain rights regarding your personal information, including:

For All Users

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Opt-out of marketing: Unsubscribe from our marketing communications at any time

For EU/EEA Residents (GDPR)

• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request restriction of processing of your personal data
• Data portability: Receive a copy of your personal data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdrawal of consent: Withdraw consent where processing is based on consent
• Complaint: Lodge a complaint with a supervisory authority

For California Residents (CCPA)

• Right to know: Request information about the categories of personal information collected, sources, purposes, and categories of third parties with whom information is shared
• Right to delete: Request deletion of personal information (subject to exceptions)
• Right to non-discrimination: Not be discriminated against for exercising your rights
• Right to opt-out: Opt-out of the sale of personal information

To exercise your rights, please contact us at privacy@devnex.co. We will respond to your request within the timeframe required by applicable law.

We may need to verify your identity before responding to your request. In some cases, we may be unable to fulfill some requests based on applicable law or other legal requirements.

Devnex is based in Pakistan and operates globally. Your information may be transferred to, stored, and processed in countries where we operate, where data protection standards may differ from those in your country.

When transferring data from the European Economic Area (EEA) to countries not deemed to provide an adequate level of data protection, we implement appropriate safeguards such as:

• Standard Contractual Clauses approved by the European Commission
• Implementation of additional technical and organizational measures
• Data processing agreements that restrict how service providers may use your information

By using our services, you consent to the transfer of your information to these countries, subject to the safeguards described in this Privacy Policy.

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as soon as possible.

If you believe we might have any information from or about a child under 16, please contact us at privacy@devnex.co.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date, and the updated version will be effective as soon as it is accessible.

We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information. If we make material changes to this Privacy Policy, we will notify you by email or through a notice on our website prior to the change becoming effective.

Your continued use of our services after the effective date of the revised Privacy Policy constitutes your acceptance of the revised terms.

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise your privacy rights, please contact us at:

We will respond to your request as soon as reasonably possible and no later than one month after receipt. If circumstances cause any delay in our response, you will be promptly notified.